UltraGenda Pro for appointment scheduling

The need

Hospitals have grown into highly specialized and complex service organizations, often managing several hundred thousand appointments per year. One would expect that every hospital would operate one single planning system, but unfortunately, that is not the case. As a result, the hospital environment is fragmented and each of the silos (imaging, consultations, OR, for example) manages its own appointment scheduling.

When multidisciplinary cooperation is necessary, this approach results in just what you would expect: huge productivity losses, poor service and frustration. The need for horizontalization of the scheduling function is acute. But appointment scheduling has become a complex business, and when it comes to solutions, there is not much choice.

The solution

UltraGenda Pro is a ‘rules engine,’ a solution that stores all rules regarding appointment scheduling and applies them systematically. UltraGenda Pro is, thus, a generic solution that can be tailored to the specific needs or requirements of any department, clinic or even individual and, therefore, can be implemented hospital-wide. The application integrates easily with departmental systems such as RIS/PACS or ORs, but also with order management systems, EPR, patient administration, etc.

In 2008 alone, UltraGenda Pro processed close to 100 million appointments. UltraGenda Pro is a customer-friendly, patient-friendly solution that fosters increased productivity and improves the working atmosphere.

Features

• Used for inpatient and outpatient consultations as well as for the planning of operating rooms, imaging and other technical departments.
• Rich functionality includes processing of single appointments, multi-resource appointments, order sets and serial appointments.
• Extreme parameter ability of rules at various levels; adapts to the planning requirements and practices of every hospital, department or individual physician.
• Sophisticated access rights protect every schedule owner’s confidentiality.
• Cross-departmental searching and booking.
• Order list and waiting list functions.
• Semi-automatic and automatic rescheduling.
• A wealth of letters and reports.
• Integration with administration systems, order entry systems, RIS/PACS, OR and other departmental systems, EPR, supply chain applications, pricing, coding and many other applications.